RETURN POLICY & INSTRUCTIONS
To request the return of a product, click on the button below.
Before proceeding with the return, please read the following information that defines the terms of the return of a Scicon Sports product and the detailed instructions to follow.
REQUEST RETURNHOW TO RETURN SCICON SPORTS PRODUCTS
Returning a Scicon product depends on where it was originally purchased.
WHERE DID YOU BUY YOUR SCICON PRODUCT?
- Sciconsports.com (Scicon Sports Official Online Store)
- Authorized store
- Online retailer (All4cycling, Wiggle, Probikekit, Probikeshop, Bike24, etc.)
Sciconsports.com | OFFICIAL ONLINE STORE - RETURN INSTRUCTIONS
Most products purchased on sciconsports.com can be returned within 30 days of receipt (with some exceptions).
The item must be unused, unopened, and in its original packaging. Please read the return policy and instructions below for further information.
To start the return process, log in to your sciconsports.com account, go to the My Account page and select My Returns to submit your request. We will not accept returns without prior authorization. Unauthorized returns will be rejected by our warehouse and sent back to your address.
Did you receive a product as a gift? Visit sciconsports.com and choose the gift order return option.
Returns will be processed within 5 business days of receipt.
Sciconsports.com | OFFICIAL ONLINE STORE - RETURN POLICY
Sciconsports.com has an excellent reputation for quality, and if you're not satisfied with your purchase we will help you exchange it or get a refund.
You are entitled to an exchange or refund for products with manufacturing defects. You are also entitled to have the product repaired or replaced if the quality is unacceptable and the damage is not too severe.
Products must be returned within 30 days of the invoice date in resalable condition (unused, with original tags intact and original packaging). Please read the note below for boxed products.
We recommend including the return form with the product when sending it back.
Please allow us 15 days from the day we receive your returned product to credit the amount owed to your account.
PERSONALIZED PRODUCTS
We cannot accept returns or exchanges of items that have been personalized unless they are found to be defective after careful review by our quality control team. Please pay close attention to the personalization details when placing your order and keep a copy of the order confirmation to reference the details later. If we find that we made an error in personalizing your product and did not follow your instructions as per the written confirmation, we will be happy to correct the mistake and replace it.
DEFECTIVE PRODUCTS
Please contact us immediately if you believe the product you purchased from sciconsports.com is defective. If the purchased product has been used and you discover a defect that falls within our quality control guidelines, and after careful inspection by our team it is deemed defective, it will be replaced or refunded with no additional shipping costs. If it is deemed not defective, you will not be entitled to an exchange or refund.
CHANGE-OF-MIND RETURNS
We do not accept products that have had identification tags removed, that have been personalized, used, washed, or have damaged or missing original packaging. Products returned due to a change of mind will only be accepted in as-new condition, and you may choose to exchange them or request a refund of the original price minus shipping costs.
You agree to cover the cost of shipping the return to our facility. Returned products will be inspected. A charge of 15% of the product's value will apply if the original packaging, manuals, accessories, or other components are missing.
WRONG COLOR
We will cover the cost of a replacement shipment if the color of the item you received is not the one you originally ordered. Please note that colors shown on any website may not exactly match the physical products, so the color shown on our site is for illustrative purposes only.
SHIPPING COST REFUNDS
If we made a mistake and sent you the wrong products, or if you received a defective product, we will refund your shipping costs. You may be asked to provide proof of purchase.
GIFT CARDS
Digital gift cards cannot be returned or canceled after purchase. Check the terms and conditions on sciconsports.com.
IN-STORE RETURN INSTRUCTIONS
We are proud of our quality and customer service and we stand behind all our products, for both authorized retailers and consumers. We have agreements in place with retailers to accept returns for products with manufacturing defects.
If you purchased a Scicon Sports product from an authorized retailer and the product has a manufacturing defect, please check with the retailer first for assistance. Retailers have their own return policies and you will need to follow their specific procedures. If you are unable to return or exchange the product where you originally purchased it, you can still get assistance by contacting us directly.
RETURN INSTRUCTIONS FOR AUTHORIZED ONLINE RETAILERS
Items purchased from an authorized online store must be returned to that same online store. If you are unable to return the item where you purchased it, contact the online store to discuss alternative solutions.
Online retailers have their own return policies and you will need to follow their specific procedures. If you are unable to return or exchange the product where you originally purchased it, you can still get assistance by contacting us directly.
GIFT RETURNS
If you received a sciconsports.com product as a gift and want to exchange it without the gift giver finding out, contact us before returning it. We'll be happy to help you return the item to exchange it or replace it with a gift card.
Refunds are processed to the original payment method (meaning the person who made the purchase will be refunded). The return will be processed within 5 business days of receipt at our warehouse. To start the return process, please contact us.
DIGITAL GIFT CARD RETURNS
Gift cards cannot be returned or canceled after purchase. See the gift card terms and conditions on sciconsports.com.
REFUND INFORMATION
HOW REFUNDS WORK
Refunds will be processed within fifteen business days of receiving the return at our warehouse. You will receive an email notification when the refund has been issued. See the return terms and conditions on sciconsports.com.
IMPORTANT REFUND INFORMATION
Refunds will be credited via the original payment method.
If you return a product purchased using multiple payment methods, the refund will first be applied to the credit card or PayPal account up to the originally charged amount, then to a gift card or voucher used for the purchase.
Refunds will only include the product amount and taxes.
If the wrong item was shipped or if the products were damaged in transit, we will also include shipping costs in the refund.
Please allow up to two billing cycles for the refund credit to appear on the statement of the credit card used.
Refund details may or may not appear on your statement right away. The timeframe depends on how your bank processes these transactions. Refunds may be visible sooner when viewing your credit card account online.
