Shipping policy
Shipping policy
1. Shipping rates & conditions – Europe and Middle East
Europe: For all orders under €100, a fixed shipping fee of €9 applies.
Middle East: For all orders under $100, a fixed shipping fee of $20 applies.
For orders with a total cart value exceeding €100 (or $100), shipping costs will be determined based on the content of your cart.
Scicon Sports reserves the right to cancel an order if no competitive shipping quotation can be obtained. This applies exclusively to international shipments or deliveries to outlying territories.
2. Processing & shipping times and service areas
Orders received before 9:00 a.m. CET (Monday–Friday) ship the same day. Orders placed on weekends, holidays, or Italian public holidays will ship on the next working day.
Standard items
- Processing time: Orders are dispatched within 1–3 business days.
- Delivery: Orders are delivered within 2–5 business days after shipment.
Custom items
- Processing time: Orders that include custom products are dispatched in 8–10 business days (production time).
- Delivery: Orders are delivered within 2–5 business days after shipment.
Please note that processing times may be extended during peak demand periods. Standard shipping times are estimates and may be affected by customs clearance, severe weather, strikes, or other unforeseen circumstances.
Deliveries to P.O. boxes are not available; such orders will be automatically cancelled.
Our shipping service is available in the following countries: Austria, Bahrain, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic (Czechia), Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Ireland, Isle of Man, Israel, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Saudi Arabia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye, United Arab Emirates, United Kingdom.
If your country is not listed, please visit one of our other regional online stores by selecting your country from the list in the homepage footer or contact our Customer Service Team.
The following countries are excluded from our shipping coverage: Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Armenia, Azerbaijan, Bahamas, Bangladesh, Barbados, Belarus, Belize, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Brunei, Burkina Faso, Burundi, Cabo Verde, Cambodia, Cameroon, Central African Republic, Chad, Comoros, Congo (Congo-Brazzaville), Costa Rica, Cuba, Democratic Republic of the Congo, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Fiji, Gabon, Gambia, Georgia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iceland, India, Indonesia, Iran, Iraq, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Micronesia, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Myanmar (Burma), Nauru, Nepal, Nicaragua, Niger, Nigeria, North Korea, North Macedonia, Oman, Pakistan, Palau, Palestine State, Papua New Guinea, Paraguay, Peru, Qatar, Russia, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Senegal, Serbia, Seychelles, Sierra Leone, Solomon Islands, Somalia, South Sudan, Sri Lanka, Sudan, Suriname, Syria, Tajikistan, Tanzania, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Tuvalu, Uganda, Ukraine, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe.
If your location is on the list of excluded countries or regions and you require assistance, please contact our Customer Service Team.
3. Duties and import fees (not applicable to the EU)
Orders shipped outside the European Union may be subject to import duties, customs fees, or local taxes upon arrival, at the customer's expense.
By law, we are required to declare the value and nature of goods shipped outside the EU. It is not possible to declare a lower value, state different contents, or mark items as gifts.
We recommend verifying your country's import regulations before purchasing. Customs authorities may occasionally delay or inspect shipments.
We provide all required documentation for customs clearance and will supply additional documents upon request.
Please note that shipments to destinations outside the European Union may be opened and inspected by customs authorities. For all goods delivered to an address outside the EU, you are considered the importer and are therefore responsible for complying with all applicable laws and regulations of the destination country.
4. Delivery tracking
Once your order ships, you will receive a shipping confirmation email with your tracking number and carrier details. You can track your shipment anytime via your My Account page on sciconsports.com.
Please note: some orders may ship from multiple warehouses and may arrive in separate parcels, which might occasionally be delayed due to unforeseen circumstances.
5. When you get your parcel
We recommend inspecting your parcel upon receipt. If the package appears damaged or tampered with, you may refuse delivery and report the issue immediately to our Customer Service Team.
6. Shipping surcharges
Any shipping surcharges applied are solely due to additional fees charged by third-party carriers for oversized or overweight shipments.
7. Military addresses
We are unable to ship to military shipping addresses (APO/FPO/BFPO).
